When will I get my order?

From the time you place your order to the time your shipment arrives it will most likely take 9 to 15 business days.

Where will my order ship from?

For EU customers: from a location within the EU.
For USA customers: from a location within the USA.

Will I be charged customs for my order?

No (for EU and USA customers).

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any
mistakes in the delivery address.
- Ask your
local post office if they have your package.
- Stop by
your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at
support@lurable-you.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but we will ask you to cover the additional shipping cost.

How are your products made?

We work with a manufacture-on-demand partner. They have locations in the EU and the USA, so depending on where you are, your orders are crafted at and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking code (and link) via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@lurable-you.com .

I received a wrong/damaged product, what should I do?

In that case we are sorry and hope you will accept our apologies. To help us resolve this matter for you quickly, please email us at support@lurable-you.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

Please refer to our Returns & Refunds section and our Return Policy.

Do you offer refunds?

We offer refunds for product items delivered to you in a faulty condition (damaged, wrong size, wrong color, wrong product), and for standard variant (non-customized) product items, as long as you initiate return procedures within the respective time periods.

For more details please see our Returns & Refunds section and our Return Policy.

Can I exchange an item for a different size/color?

An exchange is for us the return and refund of one item, and the purchase of a new item. We treat these as two independent processes, even if you consider them as somehow connected.

Also, please consider that with e-commerce an 'exchange' consumes substantial resources, and even more so with goods that are manufactured on demand (because you will generally cause the production of an all new physical item for each product variant you 'try out'). That's why, in the interest of waste avoidance (and our own sanity as a small business), we like to encourage all our customers to only order those items they in fact intend to keep.